The Insurance Compensation Consortium has issued a statement in which it informs that it is assuming the management of the compensations following the consequences of the torrential rains that affects Valencia, Albacete, Cuenca and Eastern Andalusia. Thus, in relation to the extraordinary floods, the CCS transmits the following initial considerations with an informative and clarifying purpose for the general public and the insured in particular:
1. The damages caused by extraordinary floods are compensated by the Insurance Compensation Consortium dependent on the Ministry of Economy, Commerce and Business, as this cause is included in the list of the legally called “extraordinary risks”.
2. Therefore, the CCS will directly assume with its own means the management and payment of the requests for compensation that it receives, after assessing the compensable damages that have occurred and that continue to occur due to this episode of extraordinary flooding.
3. The requirement to access CCS coverage is that the affected person or property must be insured and have their insurance in force at the time the extraordinary flood occurred. This fact must be proven in the request for compensation to the CCS.
4. The CCS will compensate:
a. the damage caused to the insured persons.
b. the damage to the insured property, whether it is housing or communities of owners; motor vehicles; office premises; commercial and service establishments and other non-industrial properties; industries; and civil works and infrastructure, whether all the aforementioned property is privately or publicly owned.
5. The CCS will compensate in accordance with the insured amounts and the clauses of the affected party’s insurance contract.
6. In the case of the aforementioned assets, the CCS will compensate both the material damage caused by the flood and the non-material damage resulting from the flood, such as the loss of rent for property owners, accommodation costs resulting from the uninhabitability of the property, or the loss of income due to the closure of commercial, service or industrial establishments, all in the manner provided for in the affected party’s insurance contract.
7. Claims for compensation may be submitted directly by the affected insured person or, on their behalf, by their insurer or insurance broker (agent or broker). To do so, a call to the CCS call centre (free number 900 222 665) will be sufficient to provide the identification details of the insured person and of the persons or assets that have suffered the damage, who have insurance, or to fill in the same information online on the CCS website (www.consorseguros.es).
Once the conversation or the completion of data on the screen is finished, the request is instantly registered in the CCS computer system and the affected party is provided with their reference number. Therefore, it is neither necessary nor advisable to submit compensation requests in person or indirectly in the offices of other public bodies, systems that do not involve the immediate computer registration of the requests.
8.- The CCS will register and manage all compensation requests it receives from the insured, even if the 7-day period provided for in insurance legislation has elapsed since the damage occurred.
